What Support is provided to Cirrus Shield customers and how to contact Support?

Depending on the version you subscribed to you might be entitled to one of the following support options:

Paying customers receive the following support services:

  • Access to the online help, startup guides, online videos
  • Unlimited email support to the following address: support at cirrus - shield . com
  • Type of support: end user support, questions related to the utilization of the product (as a user or an administrator), issues with the product (bugs).
  • Support hours: Monday to Friday from 9am to 6pm
  • Service Level: reply within 2 business days

Additional support options are available: administration of your environment, developer support. Please contact us at: contact at cirrus - shield . com